Citibank • 288 Customer Reviews and Complaints • ConsumerAffairs

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Citibank Reviews

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Reviews 1 – 10

Rated with 5 stars

Jennifer of Rochester, NY
Verified Reviewer

Original review: Nov. 24, 2019

I’m in a financial struggle at the moment and my spouse is not currently working so I called to make arrangements to keep my account open. The person I spoke to first was not very helpful and I’m sure the company has the conversation recorded. She proceeded to tell me that my account will be closed if I wanted to make arrangements which I did not understand due to a letter that I received today stating that they can help make payment arrangements. I told her never mind. I will wait till my next payment is due. Make the minimum. I just want to keep my account open. I’m in a dilemma.

It so happens that I received a phone call 5-10 min later regarding an attempt to collect a debt from the Same company that I just got off the phone with and I explained to the gentleman name Justin that was very helpful and understanding to the situation and is willing to work with me and he also did not understand why he called after I just spoke to someone about 5-10 min again but I am thankful that he did call. Justin I couldn’t get your last name but I do hope you are recognized for the great work that you do. You truly made my day much better knowing that I still have a chance. Thank you.


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Rated with 5 stars

Aleksandr of Los Angeles, CA
Verified Reviewer

Original review: Nov. 23, 2019

About 2 weeks ago I was at the Westwood branch and during my visit I have met one of the bankers by name Pavel ** – Nmls id#**, branch #624, Market Place CA13. He offer me his help and spent with me time helping to resolve some issues. He demonstrate high level of professionalism parallel with excellent customer service. I came to branches very rarely and I was very impressed by his work; nobody before was trying to help me as this person. At the end I can tell that I will try to bring at this branch in close future not less than $30000, just because of this person.

I did spoke to branch manager about his work and I asked him how can I leave feedback to their superior. He gave me advice and I left a feedback verbally to Citibank rep over the phone, the same time to make sure I do this review now through email. To get a customer sometimes take years, to lose customer you do not need even to say something, a look that you give can break relations. I really want this worker to be rewarded or promoted, people like him make a difference in our business life. Alex **. Ps. I am not perfect in English, since I never attended school in USA, but I hope you will understand my feelings.


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Rated with 4 stars

Sue of Seaford, NY
Verified Reviewer

Original review: Aug. 9, 2019

I have been banking at Citibank for over 20 years. They changed names a few times but I always stay with them. Their customer service is also good. They always help me if I have a problem, most times they can handle it through the phone. I have been very happy with Citibank.

Rated with 5 stars

Tatyana of Staten Island, NY
Verified Reviewer

Original review: July 16, 2019

My husband and I wanted to buy a house and take out a loan along with it. Now usually that takes a long time however Doreen sped the whole process up. She walked us through every step, was patient with all of our questions, and got everything done in a timely manner. When she found out we were having some problems on other ends of this whole process, she helped with the other departments to get everything done on time. Thanks to her and her dedication, we are now moved into the new house with everything in place on the financial side.

Rated with 4 stars

Ruth of South Floral Park, NY
Verified Reviewer

Original review: March 28, 2019

I selected Citibank for my mortgage as I have a long standing relationship, several open accounts and the Services and Customer Service was always outstanding. The Mortgage Loan Officer was outstanding and very helpful from the beginning of the process even while I was looking for the right home. She was very patient and responded quickly to my question whether by phone or text and explained the different options so that I could make the right decision. Though I was disappointed in the timeframe between the documentation submissions, pre-approval and final approval which was very lengthy. Applying for a mortgage during the major holidays season further delayed the approval. They also do not provide home renovation loans which would have been useful as I now have to find another way to get this done. Overall I was satisfied.

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Rated with 1 star

greg of Cincinnati, OH
Verified Reviewer

Original review: Jan. 17, 2020

I just dodged a bullet. I opened a Citi Accelerate Savings account because they offered a higher interest rate than Ally Bank and American Express. I had so much difficulty with their customer service department, I decided to just close out the account. When I went to transfer the funds I was SHOCKED to see a daily limit of $10,000 and a 30 day limit of $15,000. I was lucky I had only put $10,000 in and not $100,000. Before you put money in Citibank BEWARE BEWARE BEWARE of these unreasonable restrictions.

Rated with 1 starprofile pic of the author

Cheated of San Jose, CA
Verified Reviewer

Original review: Jan. 17, 2020

I got a promotion from Citi, said if I open a new account and deposit $50k into the new account, keeps it there for 60 days, then I can get a $600 bonus. In August, I opened the account, deposited the money, and now it has been over 5 months, still got no bonus. I called them many times and asked why, the customer service said they don’t know the reason, although they agree with me that I have met the requirements of the promotion. It is really a scam! They just play tricks and only want your money in their account, without giving the bonus.

Rated with 1 starprofile pic of the author

Mimi of Kenosha, WI
Verified Reviewer

Original review: Jan. 16, 2020

I was denied a credit card by Citi supposedly based on my credit report stating that I had filed a bankruptcy. This was 18 years ago!!!! That is ridiculous!!! This has been off my credit report for years!! ZERO STARS!!

Rated with 1 star

J. of Fort Mill, SC
Verified Reviewer

Original review: Jan. 15, 2020

I’ve been dealing with the headache that is Citibank for MONTHS now and to no avail… My account hasn’t ever been able to be linked to my external bank accounts since I opened the account. I ended up opening another account so that I’d have another account number and hopefully be able to transfer my money out of the account to my external account and I’m able to link the account but it’s been over a week and the trial deposits still aren’t in the account so I called and they are saying there is nothing wrong and my external bank says that they keep getting an error message saying that the account either isn’t associated with me (I’m the only person on the account) or the account isn’t a valid account.

I have verified the routing and account numbers through both banks several times and everything is correct. I just called to close the account that was useless and had no funds in it since I transferred the money to the new account I just opened and it took over a half hour and 4 transfers to get someone on the phone that could help me and close the account. I can’t walk into a branch to close the account because there aren’t any branches within hours drive of my house. I don’t understand how Citibank is still in business and still has any customers because from what I’ve gone through I will NEVER do business with them again and I will be warning all of my friends, family, and blog followers not to do business with them as well. I just wish I knew that this was going to be such a hassle before I bothered to give them a chance for their new account opening bonus which was $600 and was definitely NOT worth the headaches I have had from this bank…


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Rated with 1 starprofile pic of the author

Angela of Philadelphia, PA
Verified Reviewer

Original review: Jan. 14, 2020

When dealing with a fraudulent charge and the other company admits wrong doing to myself and the bank, they are liars, they will tell you anything over and over. The company that took it said I would have to file a dispute because they don’t have the authority to give it back because it was took from my debit. They will tell you steps to take to make the process faster but in reality you will wait, wait and wait. They get smart over the phone, they hang up on you. They don’t understand the need for money or your pain and suffering due to an unfortunate event. I don’t like the way they handle things in no form or fashion. They don’t care about anything, I wouldn’t recommend this bank to be trusted with your money!

Citibank expert review by Barbara Friedberg

Founded in 1812, Citi is a leading global bank with approximately 20 million customer accounts in more than 160 countries and jurisdictions. Citibank works to provide consumers, corporations, governments and institutions with a broad range of financial services and products.

  • Services and products:
    Citi has a vast array of services for individuals, businesses and governmental institutions. Their products include banking, credit cards, lending and investing offerings. The Citi services include online banking, account alerts, bill pay, eBills, money transfer, Popmoney® and more.

  • Locations:
    Citi is organized around four geographic regions; Asia, Europe/Middle East/Africa, Latin America and North America. The company has offices in most every major city in the world.

  • Credit cards:
    The Citi credit cards include Visa and MasterCards across most segments including low interest, balance transfer, rewards, no annual fee, cash back, business, student, travel, secure and more.

  • Mobile banking:
    The Citi mobile app allows consumers to keep track of their banking transactions, move money, pay bills, email funds and more. The interactive, graphic displays help customers manage their spending and saving.

  • Security:
    Citi offers online and mobile fraud protection, identity theft solutions, overdraft protection and the highest level of asset defense.

  • Special offers:
    Citibank offers customers an array of lending, banking and credit offers that are regularly updated.

  • Best for:
    U.S. citizens, global citizens and travelers looking for banking services for any situation.

Barbara Friedberg, MBA, MS is a former investment portfolio manager with decades of financial experience. Friedberg taught Finance and Investments at several universities. Her work has been featured in U.S. News & World Report, Investopedia, Yahoo!Finance and many more publications.

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